Umm... technicians are useless.
Jan. 6th, 2010 12:00 amThe house is so quiet when Miki isn't here, I'm so lonely.
Hey Miki! You better pulverize everyone in the ice sculpting round!!! GOOD LUCK!
Today my parents want me to go shopping with them, so I left the house for a little while.
We went to Best Buy to get some usb phone jacks for free phone calls. While we were there I spotted a nice wireless router. I pulled off the puppy eyes, I'm the youngest in my family's generation, so I'm super spoiled... 3 minutes later my parents are at the payment counter paying for the new router, score!
When I got back home, I opened up the box and ran the software cd on the computer. It was working normally, checking network connections and what not. I followed the easy connection steps, unplug this, replug that. Then when it got to the final step of connection verification, I sat in front of the computer for 15 minutes and all it did was show me a rather annoying notification: ERROR! CONNECTION FAILED OR NOT DETECTED PLEASE CHECK ETHERNET CABLE! At that point, I'm repeatedly punching the monitor. I repeated the setup process for about five times, including the punching.
I eventually gave up and called comcast (my service provider). The first thing customer service asked me was, "is the router one that comcast sent you?", I replied with a big NO. The customer service guy says, "I'm sorry but we only do technical support for comcast authorized routers and modems." I said "thank you for nothing" and hung up right away.
Next thing I tried was call LINKSYS, the company that manufactures the router. When my called got through, I was greeted by a very heavily Indian accented lady, I couldn't understand her over the phone. Anyways I was on the phone with her for about an hour, basically retyping "ipconfig" in the command window and ending up with no results or ip address for that matter. At one point she told me to reconnect the internet cord back into the computer, but in order to do that I must reset my connection and I totally forgot that my house phone gets reset when I do that too. So, stupid me gets disconnected from the technician from a clumsy error.
After my phone reset itself I called back immediately and I didn't get the same technician who was helping me earlier. I felt bad for the lady I accidentally hung up on, really I do and now I'm sad even though she wasn't helping much. Fortunately the next technician I got was fluent in English. I followed her new set of instructions and successfully got the port light on the router to turn on, in which earlier it seemed to refuse to turn on. That was a good sign, but the next step was to get the manual registration page open, that was a total fail. I got the page to open but there was a loading bar pop-up which froze the page and made it unusable. I was on the phone with this technician for TWO HOURS. Her instructions didn't get me very far either, she had me switch to different computers to test the connection to the page. All attempts were futile, I was getting irritated.
The technician gave up too. She gave me a few reference numbers and told me to get a functional computer, what the..*sigh* seriously lady, all my computers work, its your webpage that's ticking me off. Well, she pretty much said that all three of my computers were hopeless. Whatever... I said thank you and hung up.
Heh...after my annoying tech calls, I decided to try one more time on my own, since the connections to the ports were verified and apparently functional. Whadya know, the connection/verification was successful and wireless network is setup. See! I can set it up by myself. The techies I called blamed my disc for being defective, which was why it wasn't connecting properly. In your face techies!!! My disc was fine. I set up the connection and named it "Dancing Tofu Slicer" since I couldn't get a hold of Miki, she always has a say in whatever naming processes we have.
My wireless is up and now I can go on the net with my Wii and PS3.
Tomorrow I have to go to the hospital to see if the dumb doctors can do anything about my blind eye.
I will write more tomorrow, bye!
Hey Miki! You better pulverize everyone in the ice sculpting round!!! GOOD LUCK!
Today my parents want me to go shopping with them, so I left the house for a little while.
We went to Best Buy to get some usb phone jacks for free phone calls. While we were there I spotted a nice wireless router. I pulled off the puppy eyes, I'm the youngest in my family's generation, so I'm super spoiled... 3 minutes later my parents are at the payment counter paying for the new router, score!
When I got back home, I opened up the box and ran the software cd on the computer. It was working normally, checking network connections and what not. I followed the easy connection steps, unplug this, replug that. Then when it got to the final step of connection verification, I sat in front of the computer for 15 minutes and all it did was show me a rather annoying notification: ERROR! CONNECTION FAILED OR NOT DETECTED PLEASE CHECK ETHERNET CABLE! At that point, I'm repeatedly punching the monitor. I repeated the setup process for about five times, including the punching.
I eventually gave up and called comcast (my service provider). The first thing customer service asked me was, "is the router one that comcast sent you?", I replied with a big NO. The customer service guy says, "I'm sorry but we only do technical support for comcast authorized routers and modems." I said "thank you for nothing" and hung up right away.
Next thing I tried was call LINKSYS, the company that manufactures the router. When my called got through, I was greeted by a very heavily Indian accented lady, I couldn't understand her over the phone. Anyways I was on the phone with her for about an hour, basically retyping "ipconfig" in the command window and ending up with no results or ip address for that matter. At one point she told me to reconnect the internet cord back into the computer, but in order to do that I must reset my connection and I totally forgot that my house phone gets reset when I do that too. So, stupid me gets disconnected from the technician from a clumsy error.
After my phone reset itself I called back immediately and I didn't get the same technician who was helping me earlier. I felt bad for the lady I accidentally hung up on, really I do and now I'm sad even though she wasn't helping much. Fortunately the next technician I got was fluent in English. I followed her new set of instructions and successfully got the port light on the router to turn on, in which earlier it seemed to refuse to turn on. That was a good sign, but the next step was to get the manual registration page open, that was a total fail. I got the page to open but there was a loading bar pop-up which froze the page and made it unusable. I was on the phone with this technician for TWO HOURS. Her instructions didn't get me very far either, she had me switch to different computers to test the connection to the page. All attempts were futile, I was getting irritated.
The technician gave up too. She gave me a few reference numbers and told me to get a functional computer, what the..*sigh* seriously lady, all my computers work, its your webpage that's ticking me off. Well, she pretty much said that all three of my computers were hopeless. Whatever... I said thank you and hung up.
Heh...after my annoying tech calls, I decided to try one more time on my own, since the connections to the ports were verified and apparently functional. Whadya know, the connection/verification was successful and wireless network is setup. See! I can set it up by myself. The techies I called blamed my disc for being defective, which was why it wasn't connecting properly. In your face techies!!! My disc was fine. I set up the connection and named it "Dancing Tofu Slicer" since I couldn't get a hold of Miki, she always has a say in whatever naming processes we have.
My wireless is up and now I can go on the net with my Wii and PS3.
Tomorrow I have to go to the hospital to see if the dumb doctors can do anything about my blind eye.
I will write more tomorrow, bye!